The Complete Wellness Evaluation will be our first opportunity to really connect with you. We want to know your story, understand your health concerns and what brought you to this poins. We will review the things you’ve already tried and your past medical history. Please make sure to have all your paperwork completed in your patient portal. It is imperative that you bring your spouse/significant other/whomever is your biggest support. We want them to understand how Rising Tide Wellness can help you, and we also want to know who and how you will be supported on your jouney. By the end of this consultation, we want to understand your current situation, your goals, and start working with you immediatley.

In order to be a client receiving medical care at our practice, you MUST live in South Carolina. You may participate in our wellness programs and work with our health coaches without receiving medical care if you are outside the state of South Carolina.

Clients have email access with Erin and Gene. However, if an email question is deemed to be too involved for a response via email or the frequency becomes too much they may, at their discretion, require that the patient schedule a visit instead of responding via email.

Please allow 24 hours for a response to emails DURING THE WEEK. If an email/text is sent over the weekend/holiday, expect a response during the next business day.

There is a 24-hour cancellation policy for all appointments with Rising Tide Wellness. Canceling within 24-hours will result in a $50 charge to the credit card on file.

No-shows: If you do not show up to your appointment (within 10 minutes of your appointment time) without notification by reaching out to your provider more than 24 hours prior to your appointment by email or by changing the appointment more than 24 hours prior to appointment time using the online scheduling tool on the patient portal, you will be charged $100 to the card on file.

In order to be a medical patient with Rising Tide Wellness, you need to have a primary care provider you see in person at least once per year (this can be a gynecologist). Rising Tide Wellness can NOT take the place of your Primary Care Provider. We are happy to make recommendations for you.

We do not fulfill an insurance company’s requirement for an in network primary care physician as we are not in-network with any insurance plans.

We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.

The cost of any services provided by Rising Tide Wellness which are not included in your membership/package fee will be billed to you directly.

Some prescription medications prescribed by Rising Tide Wellness may be covered by a member’s health insurance plan per that plan’s rules.

Rising Tide Wellness will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.

We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement, but make no guarantee that they will be reimbursed. There may be procedures or lab tests that are not covered depending on your plan’s rules.

Rising Tide Wellness works with lab companies that have multiple draw site locations for labs. We will help you locate the draw site most convenient for you.

The specific tests ordered will be personalized to you based on your initial evaluation with Rising Tide Wellness and may include blood, urine, saliva or stool testing.

The majority of lab costs will be included in your membership/package cost. We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you would like to have.

You are under no obligation to purchase any specialty testing.

Should any lab results indicate you may need further testing or imaging, you can consider completing that with your primary care physician or a relevant specialist, or, if possible, said diagnostic testing/imaging may be ordered by Rising Tide Wellness.

At home test kits: If a lab test kit is mailed to you by Rising Tide Wellness, you may be charged separately for that specialty test (if it is not included in your membership/package cost).